Portfolio
Select a project below to explore.
Customer Education
Tool: Knowledge Base (Intercom)
Purpose: To educate customers through product documentation
Created: Fluency (2023)
Process Documentation
Tool: Notion
Purpose: To document content processes at Articulate
Created: Articulate (2022)
Process Mapping
Tool: Lucidchart
Process: Articulate + NBIC collaboration
Purpose: To map out the content creation process
Created: Articulate (2022)
Database Management
Tool: Airtable
Purpose: To document content production in a database
Created: Articulate (2020-2023)
E-learning Lessons/Scripts
Topic: Advanced problem-solving
Purpose: To teach learners advanced problem-solving techniques and concepts
Published: Articulate (2020)
E-learning Template
Title: Sigma Insurance: An Onboarding Guide for Independent Agents
Topics: Sales, marketing
Purpose: To jumpstart a company’s product training
Published: Articulate (2021)
E-learning Course
Title: Coping With Stress and Uncertainty During COVID-19
Topic: Health and Wellness
Purpose: To teach coping techniques to improve emotional well-being during COVID-19
Published: Articulate (2021)
E-learning Book-to-Course Adaptation
Title: Kate Murphy on the Science of Effective Listening
Topic: Professional Skills
Purpose: To teach effective listening skills and the science behind them
Published: Articulate (2021)
Magazine Article
Title: The Key to the Red Door Experience
Topic: Hospitality
Purpose: To introduce locals and visitors to a restaurant in Lakeland, Florida
Published: The Lakelander (2017)
Magazine Article
Title: Excellerate: Empowering Foster Teens to Move Forward
Topics: Foster care, ministry
Purpose: To share a Southeastern University alumnus’ impact
Published: Southeastern (2018)
Blog Post
Title: Increase Your Students’ Academic Achievement
Topic: Education
Purpose: To overview a way to increase students’ academic achievement
Published: Prosign Design Co. (2017)
Topic: Academics
Purpose: To garner prospective college students’ interest in the academic programs at Southeastern University
Published: Southeastern University (2016)
Printed Marketing Postcard
Topic: Higher Education
Purpose: To overview the Southeastern University experience for prospective undergrad students
Published: Southeastern University (2016)
Printed Workbook
Topic: Career Development
Purpose: To help college-minded individuals explore career options
Published: Amazon (2019)
Children's Book
Title: The Spotty Situation
Published: Amazon (2014)
Customer Education
Tool: Knowledge Base (Intercom)
Purpose: To educate customers through product documentation
Created: Fluency (2023)
Process Workflow
Tool: Process Street
Purpose: To streamline content creation processes
Created: Articulate (2021-2023)
Process Automation
Tool: Zapier
Process: E-learning content production
Purpose: To automate processes in content production
Created: Articulate (2021-2023)
E-learning Lessons/Scripts
Topic: Customer service skills
Purpose: To teach learners in-demand customer service skills
Published: Articulate (2021)
E-learning Template
Title: Building an Environmentally Friendly Business
Topics: Leadership, sustainability
Purpose: To jumpstart a course overviewing a company’s commitment to eco-friendly practices
Published: Articulate (2021)
E-learning Template
Title: Email Marketing 101
Topics: Sales, marketing
Purpose: To jumpstart a training for employees about the basics of email marketing
Published: Articulate (2021)
E-learning Course
Title: Overcoming Procrastination
Topic: Professional Skills
Purpose: To inspire employees to overcome procrastination and boost productivity
Published: Articulate (2021)
Magazine Article
Title: Restoration at the Ranch
Topic: Nonprofit
Purpose: To share the story of a nonprofit organization in Lakeland, Florida
Published: The Lakelander (2017)
Magazine Article
Title: WonderHere: A Learn and Play Studio
Topic: Education
Purpose: To share two Southeastern University alumni’s impact
Published: Southeastern (2018)
Blog Post
Title: Lesson Plan: Teaching Students About Gratitude
Topic: Education
Purpose: To provide teachers with a lesson plan on the character trait gratitude
Published: Prosign Design Co. (2017)
Email Campaign
Topic: Financial aid
Purpose: To educate prospective college students on financial aid topics
Published: Southeastern University (2016)
Printed Marketing Booklet
Topic: Higher Education
Purpose: To overview the Southeastern University experience for prospective undergrad students
Published: Southeastern University (2016)
Printed Financial Aid Award Guide
Topic: Financial Aid
Purpose: To breakdown a prospective college student’s financial awards
Published: Southeastern University (2016)
Children's Book
Title: The Biscuit Thief
Published: Amazon (2013)
